Help Center
Find answers to common questions and learn how to make the most of Domain Collective.
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Getting Started
Setup Guides
Learn how to connect your domain registrars
Quick Links
Jump to the most helpful resources
Frequently Asked Questions
Troubleshooting
Common issues and how to resolve them
Connection Failed During Setup
Double-check that your API credentials are correct and that you've met all prerequisites for your registrar. For Namecheap, ensure your IP address is whitelisted and API access has been approved.
Domains Not Showing Up
Try manually syncing your integration from the integrations page. If domains still don't appear, check that your API credentials have permission to list domains.
DNS Changes Not Saving
Ensure you have the Indie or Pro plan for full DNS management. Also verify that your API credentials have permission to modify DNS records at your registrar.
Gandi Token Expired
Gandi Personal Access Tokens expire after a maximum of 1 year. You'll need to generate a new token and update your credentials in the integrations page.
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